U.S. Cellular Reviews

I was with US Cellular for over 10 years.I switched providers for cheaper service.I left with a $0 balance.US Cell turned me into Jefferson Collections One month after I left .I made sure I was paid in full before ending my service.US Cell didn't even send me the fake bill of $161.00 they immediately turned me into collections and now my credit score dropped 34 points.US Cell won't help me in any way because they sold my account to Jefferson Capital Collections and Now Jefferson is saying I have a second account that never did exist. I feel I am being punished for leaving after never missing one payment in 10 years.

The company has execrable customer service, and indecipherable bills. I set up my account for autopay when I began, but each and every month, first, something goes wrong, and they wind up charging me penalties for nonpayment, and then instead of providing a single bill so you know what you're paying, they have some kind of rebate, but that doesn't show up for two months later, making it virtually impossible to know what you're being billed.
So far, after only 4 months of service, I appear to be already overcharged by more than $100.
I do not know how they keep customers.

They really love chatting with me! Each month, I get the privilege of calling them to let them know the bill is about 50-80 inexplicable dollars more than it should be. They agree it's incorrect and keep "issuing" me credits, promising me they'll finally appear on the next bill to compensate for their error. Month after month, I have yet to see this take effect. I'm in over $200 of back-owed credits from them after less than 4 months of being a customer - hopefully you can use that as some type of metric. I'm optimistic and hoping for the best next bill but their performance thus far leaves me doubtful.

I think once our phones are paid off, I'll be running into the sunset screaming. Honestly, who operates a business like this?

The cell service isn't awful, but far from great. What is very, very, very poor is their home internet using D-Link. The service is dropped every 30 minutes or so. It's necessary to unplug the unit and plug it back in so that it reboots, which takes several minutes. Tried to return the router to UScellular, but they said it wasn't their problem and they wouldn't even exchange the unit. We tried repeatedly to contact D-Link, but in a year never got a response. Do not, I repeat do not lease a home internet service through USCelular. It's not expensive, but you definitely get what you pay for.

None of my other websites or customers service I contact try to force me to use google chrome who by the way already lifted my bank card off the net and I didn't even get to enter it so yeah you can keep your google chrome and fix it so your website has a link to put in code for login information and then stick google wee the sun doesn't shine

Nearly non-existent data connection ever since their 5G "upgrade." Pretty disappointing, especially when I'm stuck paying $135+ each month for data I can't even use. On top of that, I have far less reception than before. Don't even give this provider a second look if you're wanting something relaible.

I'd give lower but there isn't an option for it. Been using it since well before covid started and had issues with connection even then. So don't even get to use the unlimited data that is paid for consistently enough for it to matter.

I was trying to get a wireless modem for my lake house in Maine. I could not get one locally as the local stores said they didn't have any. I could not order on line because I did not live where the modem was to be shipped. I called Executive Appeals and spoke with Patrick Foster who apparently reports to the CEO. He was horrible; condescending, officious and generally unfriendly. He clearly enjoyed telling me no. He made no effort to find a solution to the problem like shipping a modem to the store in Brewer, Maine. Ultimately, my nephew went to the Brewer Maine store I had called 3 times only to discover they had a modem in the store the whole time. They seem to have no idea where their inventory is and they have no focus on customer service.

I was trying to get a wireless modem for my lake house in Maine. I could not get one locally as the local stores said they didn't have any. I could not order on line because I did not live where the modem was to be shipped. I called Executive Appeals and spoke with Patrick Foster who apparently reports to the CEO. He was horrible; condescending, officious and generally unfriendly. He clearly enjoyed telling me no. He made no effort to find a solution to the problem like shipping a modem to the store in Brewer, Maine. Ultimately, my nephew went to the Brewer Maine store I had called 3 times only to discover they had a modem in the store the whole time. They seem to have no idea where their inventory is and they have no focus on customer service.

FOR THE RECORD I'M NOT YELLING I JUST WANT MANY TO READ MY REVIEW. I JUST CALLED U.S. CELLULAR AND I WAS ADVISED BY A RECORDING I HAD 29 MINUTES TO WAIT BEFORE I WOULD SPEAK TO A CUSTOMER SERVICE REP.
TERRIBLE, TERRIBLE, TERRIBLE CUSTOMER SERVICE!! UNACCEPTABLE AND MEMBERS OF CORPORATE MANAGEMENT SHOULD BE EMBARRASSED OF THIS. FOR MANY YEARS (I'VE BEEN WITH U.S. CELLULAR FOR 22 YEARS) U.S. CELLULAR LIKED TO THINK THEY HAD TOP CUSTOMER SERVICE. I CAN SAY MANY YEARS AGO THEY DID, HOWEVER THEY'VE ADAPTED TO BLEND IN AND BE LIKE JUST ANOTHER CELLULAR COMPANY. THEY USE TO ALLOW TWO FREE NUMBER CHANGES A YEAR AND THEY USE TO VALUE A CUSTOMER'S TIME ENOUGH NOT TO EXPECT THEM TO HOLD ON THE PHONE 29 MINUTES BEFORE SPEAKING TO SOMEONE. IT'S SAD TO SAY BUT I WILL SAY I HAVE NO MORE INCENTIVE TO STAY WITH U.S. CELLULAR. ESPECIALLY SINCE NOW IN THIS MIDWEST AREA VERIZON'S SERVICE RELIABILITY HAS GOTTEN MUCH BETTER FROM YEARS AGO. YOU ALL DECIDE THE COMPANY YOU WANT TO BE WITH, HOWEVER FOR NEW CUSTOMERS I WOULD SAY EVEN GETTING A FREE PHONE DOESN'T MAKE UP FOR U. S. CELLULAR'S SERVICE. AGAIN, JUST PRIOR TO THIS REVIEW ON MONDAY, AUGUST 17TH, 2020 I MADE THE CALL TO U.S. CELLULAR. HOW ARROGANT OF U.S. CELLULAR IS TO NOT VALUE CUSTOMERS TIME MORE THAN THEY DO. ALSO, I DON'T BELIEVE ANY COVID-19 EXCUSES BECAUSE IF THEY ARE WEARING MASKS LIKE I DO AT WORK THEY CAN RUN FULL CAPACITY FOR THE CUSTOMER'S CONVENIENCE.